Frequently Asked Questions

Do you sell used shelving?

No, Handy Store Fixtures sells new products manufactured in our own factories here in the United States.

Is there a required minimum order?

No, there is no minimum to order. We will never price your small orders differently from your full store orders. However, set up charges may apply to special colors or custom products.

What is the typical lead time on a new order?

Given both internal and external factors with suppliers & vendors, at this time, it's difficult to provide exact lead times. For the most updated information, please feel free to contact Handy Store Fixtures today.

Where do I get pricing for your shelving?

Our Customer Service Department can usually give you pricing on small orders. However, for new stores or large projects, we recommend working with one of our sales professionals to achieve the most value for your money.

Is installation included with my order?

No, installation is offered as a separate service.

Where can I obtain instruction sheets for your fixtures?

Instruction sheets can be obtained in our library of assembly instructions located on our website. You can also contact our Customer Service Department.

Where do you ship from?

All orders ship direct from the factory in Corning, New York.

What does a Gondola consist of?

Gondolas consist of uprights, base shelves, back panels, and all necessary hardware. Upper Shelves and accessories are sold separately.

Do your store fixtures come assembled?

No, our store fixtures are all shipped knocked down. However, all Handy Store Fixtures units are designed for simple and fast assembly and can usually be assembled by in store personnel.

How do I have a Local Salesman contact me?

To have a Salesman in your area contact you, either fill out the Contact Us Form or call our Customer Service Department: 1-800-631-4280.

Will a special color add to my lead time?

Handy Store Fixtures offers many colors that do not add to our lead times. However, some special order colors may add a week or two to your lead time. 

Do walls units have to be secured to a wall?

We recommend that all wall units be securely attached to a structural member in your facility. If you are uncertain about how to secure a wall unit to a wall please contact Customer Service or a Handy Sales Professional.

If I order new Handy shelving will it fit anything that I purchased in the past?

Yes, unlike some other manufacturers, every new Handy shelf is compatible with every Handy gondola ever manufactured. So you can buy with the confidence of knowing that the Handy shelves you purchase in years to come will fit into the gondolas or wall units you purchase today.

How do I track my orders?

You can track all your orders by logging into your profile on Handy Account Manager. Depending on the freight carrier, you can track most orders from the time you place them to the time of delivery.

I want to send a deposit, what do I do?

There are a three ways that you can send a deposit. One is by filling out a credit card authorization and faxing it to 973-242-6222, the second is mailing your deposit check to our Newark, New Jersey address or third is check by phone which you can do by calling our credit department at 973-242-1600 ext.2219.